AROMATHERAPY • TEA • SKINCARE
Appointment Times
Please arrive 5 minutes prior to your appointment time, so you can get settled into your robe and enjoy a fresh cup of herbal tea or mineral water and warm aromatherapy mineral foot soak.
If you are late, your appointment will still end at the scheduled time, as to accommodate our other guests. Our practitioners would like you to get the full benefit of your appointment, so please do arrive on time.
Cancellations
If you need to cancel or reschedule an appointment, please allow us a minimum of 24 hours notice so we are able to give the space to someone else. If you cancel late we have a $40 cancelation fee. Our 'no show' policy is we charge for the full session price.
Emergency cancellations are determined at the practitioner’s discretion. If we need to reschedule, we will do so within 24 hours whenever possible. If an emergency arises and we cannot keep an appointment, we provide a 50% discount with your next session.
Taxes
Spa Services: Currently in British Columbia there is a 5% GST tax on top of our services. This will be added to the treatment amount and paid for at the time of purchase on all gift certificates and Spa Ritual: Sauna & Forest Tub passes.
Spa Products: Currently in British Columbia there is a 5% GST and 7% PST tax added to the purchase price of all our spa products.
Payment Options
We accept cash, debit, Visa, and Master Card. We also accept cheques from local residents.
Gratuities
We are committed to providing superior service to our guests. Our prices do not include gratuity. Leaving gratuity for work well done seems to be the norm, but of course, it is optional.
Gift Certificates
Everyone loves the gift of Solace. Our gift certificates are a wonderful way to give the gift of Health and Well Being. Gift certificates may be purchased for any of our products and/or services for any dollar amount or selected service.
Gift certificates must be presented at the time of your appointment for payment and cannot be redeemed for cash. Gift certificates are available instantly by email request, at the spa or in the mail.
Etiquette
Our goal is to create a nurturing and comfortable environment.
Please turn off cell phones, pagers, and watch alarms. We would like you to enjoy the moment, as well as not disturb other guests.
Please be clean, having showered the same day as your session, do not eat a heavy meal less than two hours prior to the session, and be present (not under the use of drugs or alcohol)
Sessions begin and end at scheduled times. Payment is expected at the time service is rendered.
Children & Minors
Children and minors are welcome to participate in our spa services with parental consent and with the parent present at the spa.
Pets
Please be welcomed by our very friendly spa dog Chino and our cats Spirit and Tigger. They love to greet you and, rest assured, they are all very loving. They are at no time inside the spa building. If you have any concerns, please let us know and we will be happy to accommodate your needs. We do however ask that you leave your pets at home while you are visiting the spa.
Professionalism
We provide you with competent and professional care customizing each session to address your specific needs. Personal and professional boundaries are respected at all times. Our equipment and supplies are clean and safe and we keep accurate records and review charts before each session.
We perform services for which we are qualified (physically and emotionally) and able to do, and refer to appropriate specialists when work is not within the scope of practice and/or not in the client’s best interest.
Ear candling is done as a hygienic procedure and the client to his/her own ear inserts the application as we assist.
Confidentiality
Your privacy and confidentiality are maintained at all times.